By using and purchasing through this site, you automatically acknowledge and agree to our terms and policies. We reserve the right to change these terms at any time.
ORDER PROCESSING TIME: Typical order processing time is 5-7 business days during normal operations.
ORDER CANCELLATION: An order may be cancelled prior to shipping. Once an order is shipped, all sales are final. We reserve the right to cancel any unshipped order. We reserve the right to cancel or adjust any orders when unable to communicate with the customer.
SHIPPING & DELIVERY: We are currently shipping to the United States and Canada.
We are proud to offer FREE UPS GROUND shipping for all US orders over $30.*
We also offer free delivery within a 10 mile radius of 07105.
Wholesale orders are not included in free shipping.
MISSING PACKAGES: Be aware of your location. When your package is shipped, you will be provided with a tracking number. Please understand that we are a small business and cannot be responsible for packages that are shown delivered but go missing. The provided information is not to just remove ourselves from liability but is the result of the fact that we also have no recourse to resolve the situation financially. Production at our level is very costly and the time and effort we put into the business is also very valuable. We will do anything in our power to resolve any and all situations and work on your behalf with UPS to resolve any situations that may arise.
DAMAGED ITEMS: If your items arrive damaged, please capture photo documentation/proof of the damage and contact the UPS and Brick City Scents immediately. We will file a claim on your behalf but will need proof and documentation from the customer to file the claim.